Facilities Management Coordinator
Closing date: 7 March 2023 | Salary: £28,403 - £32,088 (Grade 4) | Location: Buckley or Welshpool
Contract type: Fixed Term appointment until 1 February 2024
Work pattern: Full time, 37 hours per week.
Post numbers: 201959
You will be contracted to a NRW office within the place base, of which you will be required to attend for regular meetings, training and for one-to-one meetings with your manager. These will be planned in advance.
Job description
The Facilities operational team are tasked with providing a safe and healthy built environment for NRW staff, and contractors, enabling them to carry out their duties effectively and for our customers to enjoy their visitor experience.
This is an exciting time to join the team as we maintain the above remit whilst effecting changes to improve our buildings so they are fit for future ways of working and reduce NRW’s carbon footprint, doing our bit to respond to the Climate Emergency.
This is an opportunity to work as part of a large, dispersed team across North Wales, supporting the Facilities Management function. Reporting to the Team Leader, you will oversee the day-to-day management of offices and depots across the built estate. This will involve coordinating planned preventative maintenance and remedial works, liaising with contract managers, and managing contractors.
Through effective work planning you will coordinate the workload of the Facilities Assistants and Officers within your area. Working collaboratively with the FM Supervisor you will be required to create and develop robust workplans to ensure NRW’s statutory legal compliance obligations are met.
Your passion in providing great customer service to our staff and stakeholders will be integral. This is a hands-on role, working in a busy and dynamic environment. You will liaise with staff and hold consultation sessions to determine how we can create a better and more productive environment for our staff.
NRW holds the ISO14001 environmental and ISO45001 Health & Safety management accreditation and many of our tasks directly support these and are subject to audit scrutiny.
We are looking for a responsible, flexible, and pragmatic person, able to prioritise, plan and deliver works to the highest standard. We also expect high standards of excellence towards our customers, both internal and external.
Training will be provided and there are opportunities to undertake an IWFM apprenticeship and for career progression within the FM and Fleet function.
Driving License would be advantageous.
Responsibilities
Your responsibilities include:
- To provide a safe and healthy working environment for NRW staff, customers and visitors.
- Provide excellent frontline customer service and foster a culture of continuous improvement in delivering services.
- Provide supervisory responsibility for Facilities Team member 3s within your hub, ensuring work is prioritised, budget requirements met and excellent customer service maintained.
Qualifications, experience and knowledge
Knowledge and experience of the following:
- Level 4 qualification in Facilities Management or similar.
- Excellent knowledge of Health and Safety management relating to the Health and Safety at work act.
- Qualified or working towards qualification of NEBOSH, IOSH or similar H&S qualification.
- Experience of delivering both hard and soft Facilities services within a built environment to include:
- Experience of co-ordinating work within a facilities environment to include:
- Good understanding of using a Finance system and other software / applications to meet the requirements of your area of responsibility.
- Good organisational skills.
- Good written and verbal skills and the ability to communicate confidently, with excellent customer service skills.
- Good inter-personal skills with the ability to work under pressure using your own. initiative in order to meet tight deadlines
- Good IT and accurate data entry skills.
- Experience of implementing change or process improvement would also be advantageous.
Welsh language requirements
Essential Level 1 - Able to pronounce Welsh and use basic phrases
Please note if you do not meet the level 1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.
Competencies
Applications to this role will be assessed based on the following competencies, both at shortlisting and interview. Please give examples of how you demonstrate these competencies when completing your application form.
Essential Knowledge and Skills |
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Evaluation of Information |
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Decision Making and Autonomy Requirements |
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Impact |
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Communication and Relationships with Others |
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Responsibility for People |
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Responsibility for Resources |
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Benefits of Working for us
This role will offer a range of benefits, including:
- Agile and Flexible Working (role dependent)
- Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
- 28 days Annual Leave, rising to 33 days
- Generous Leave Entitlements for all your life needs
- Health and Wellbeing Benefits and Support
- Weekly Well-being Hour to use at your choice
See full details for all the employee benefits you will receive.
How to Apply
Please send a completed Application form to Applications@naturalresourceswales.gov.uk using the post number as the email reference
Before completing your application, please read our Guidance on completing a job application form
Application closing date 7 March 2023
Interviews will take place through Microsoft Teams
If you have any queries about the role, please contact Hayley Evans at Hayley.Evans@cyfoethnaturiolcymru.gov.uk
Natural Resources Wales embraces diversity and promotes equal opportunity. We recruit by merit on the basis of fair and open competition.
We welcome and encourage applications from groups currently underrepresented, including women, black and ethnic minority groups and people with a disability. We have a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.
We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.