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Facilities Management Coordinator

Closing date: 7 March 2023 | Salary: £28,403 - £32,088 (Grade 4) | Location: Buckley or Welshpool

Contract type: Fixed Term appointment until 1 February 2024

Work pattern: Full time, 37 hours per week.

Post numbers: 201959

You will be contracted to a NRW office within the place base, of which you will be required to attend for regular meetings, training and for one-to-one meetings with your manager. These will be planned in advance.

Job description

The Facilities operational team are tasked with providing a safe and healthy built environment for NRW staff, and contractors, enabling them to carry out their duties effectively and for our customers to enjoy their visitor experience.

This is an exciting time to join the team as we maintain the above remit whilst effecting changes to improve our buildings so they are fit for future ways of working and reduce NRW’s carbon footprint, doing our bit to respond to the Climate Emergency.

This is an opportunity to work as part of a large, dispersed team across North Wales, supporting the Facilities Management function. Reporting to the Team Leader, you will oversee the day-to-day management of offices and depots across the built estate. This will involve coordinating planned preventative maintenance and remedial works, liaising with contract managers, and managing contractors.

Through effective work planning you will coordinate the workload of the Facilities Assistants and Officers within your area. Working collaboratively with the FM Supervisor you will be required to create and develop robust workplans to ensure NRW’s statutory legal compliance obligations are met.

Your passion in providing great customer service to our staff and stakeholders will be integral. This is a hands-on role, working in a busy and dynamic environment. You will liaise with staff and hold consultation sessions to determine how we can create a better and more productive environment for our staff.

NRW holds the ISO14001 environmental and ISO45001 Health & Safety management accreditation and many of our tasks directly support these and are subject to audit scrutiny.

We are looking for a responsible, flexible, and pragmatic person, able to prioritise, plan and deliver works to the highest standard. We also expect high standards of excellence towards our customers, both internal and external.

Training will be provided and there are opportunities to undertake an IWFM apprenticeship and for career progression within the FM and Fleet function.

Driving License would be advantageous.

Responsibilities

Your responsibilities include:

To provide a safe and healthy working environment for NRW staff, customers and visitors.
Provide excellent frontline customer service and foster a culture of continuous improvement in delivering services.
Provide supervisory responsibility for Facilities Team member 3s within your hub, ensuring work is prioritised, budget requirements met and excellent customer service maintained.

Qualifications, experience and knowledge

Knowledge and experience of the following:

Level 4 qualification in Facilities Management or similar.
Excellent knowledge of Health and Safety management relating to the Health and Safety at work act.
Qualified or working towards qualification of NEBOSH, IOSH or similar H&S qualification.
Experience of delivering both hard and soft Facilities services within a built environment to include:
Experience of co-ordinating work within a facilities environment to include:
Good understanding of using a Finance system and other software / applications to meet the requirements of your area of responsibility.
Good organisational skills.
Good written and verbal skills and the ability to communicate confidently, with excellent customer service skills.
Good inter-personal skills with the ability to work under pressure using your own. initiative in order to meet tight deadlines
Good IT and accurate data entry skills.
Experience of implementing change or process improvement would also be advantageous.

Welsh language requirements

Essential Level 1 - Able to pronounce Welsh and use basic phrases

Please note if you do not meet the level 1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Competencies

Applications to this role will be assessed based on the following competencies, both at shortlisting and interview. Please give examples of how you demonstrate these competencies when completing your application form.

Essential Knowledge and Skills	Excellent customer service and other soft skills developed through prior work experience which may be across a range of different posts and organisations. Good knowledge of business systems is also essential, with good IT, numeracy, literacy and organisational skills. Develop and demonstrate a good understanding of the work of NRW. Demonstrate an aptitude for continuing learning and development.
Evaluation of Information	Create a range of business documents which may entail gathering information from a range of sources and require an ability to interpret and analyse information. Some original thinking may be necessary for some aspects of the role. Contract management requiring the post holder to be able to fully understand and digest contractual requirements. Excellent knowledge of business processes and the ability to collate information.
Decision Making and Autonomy Requirements	Work will generally be guided by expected results, but the post holder may be able to decide how best to achieve these, within defined parameters. Guidance may be provided by others but there will likely to a need for some degree of judgment or creativity to be applied. Directly resolve problems and make decisions on how to deal with them. The range of solutions may be varied, requiring some degree of investigation and analysis before coming to a conclusion, although typically there will be a limited range of options. Adaptable and flexible, able to manage workflow and demonstrate a high degree of self-organisation.
Impact	Moderate effect on the business, potentially with a short to medium impact. The consequences of taking potentially incorrect action/decisions will be moderate to high, which will likely need to be addressed to avoid longer term impact. Responsible and accountable for the work they undertake and deliver although ultimately a more senior individual would be accountable for managing the longer time impact.
Communication and Relationships with Others	Communication across a range of functions within NRW, as well as with external parties. Relationships are likely to be of an on-going nature and may involve a degree of influencing. Communication will typically involve some level of advice and guidance to others.
Responsibility for People	No formal line management responsibility but may supervise or manage workflows and co-ordinate the work of others.
Responsibility for Resources	Responsible for the safe operation of equipment and data that they use in order to fulfil the requirements of their role. Unlikely to be a budget holder but may be involved in the processing or checking of financial information.

Benefits of Working for us

This role will offer a range of benefits, including:

Agile and Flexible Working (role dependent)
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days Annual Leave, rising to 33 days
Generous Leave Entitlements for all your life needs
Health and Wellbeing Benefits and Support
Weekly Well-being Hour to use at your choice

See full details for all the employee benefits you will receive.

How to Apply

Please send a completed Application form to Applications@naturalresourceswales.gov.uk using the post number as the email reference

Before completing your application, please read our Guidance on completing a job application form

Application closing date 7 March 2023

Interviews will take place through Microsoft Teams

If you have any queries about the role, please contact Hayley Evans at Hayley.Evans@cyfoethnaturiolcymru.gov.uk

Natural Resources Wales embraces diversity and promotes equal opportunity. We recruit by merit on the basis of fair and open competition.

We welcome and encourage applications from groups currently underrepresented, including women, black and ethnic minority groups and people with a disability. We have a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.

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